2020 Retail Holiday Readiness
Since March, most retailers have already implemented alternative fulfillment methods such as curbside pickup, click & collect, and ship-from store. However, many operate these solutions as a stop-gap, rather than a unified, fully-scaled omnichannel strategy. The upcoming holiday season will decide who gains the growing online market share, and who doesn’t - and unified delivery and fulfillment with exceptional customer experience may be the deciding factor.
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